Maintenance and Servicing

Hearing aids are customised instruments to suit your specific hearing loss.  Hearing aids have numerous components; simple steps can prolong the life of your instrument.  hearservice has developed a simple checklist to provide you with practical tips for maintaining and servicing your hearing aid/s.  In addition to this, each hearservice clinic has an onsite Clinical Support Officer who will assist you over the counter or over the phone, with any issues you are having with your hearing aids  Try the hearing aid checklist below first and if unsuccessful, please call 1300 30 20 31 and ask to speak to the Clinical Support Officer.

Client: "Regular maintenance and servicing is easy, with the hearservice clinic being so close to home.  hearservice is affordable, thorough, understanding and convenient, I certainly wouldn't recommend anyone else."

Hearing Aid Checklist

When the hearing aid sounds weak:

  1. Check for wax or moisture  in the ear mould
  2. Change the wax protection if you have any
  3. Turn the volume up
  4. Try a fresh battery
  5. Check if tubing is blocked or damaged
  6. If none of the above works, contact your Audiologist.

When the hearing aid goes on and off:

  1. Check for wax or moisture in the tubing
  2. Check for corrosion on the battery (this will appear as a white powder)
  3. Work the switch back and forth; dust in the switch may interfere with the contacts
  4. Try a fresh battery
  5. If none of the above works, contact your Audiologist

When the hearing aid whistles:

  1. Check that the mould is inserted correctly and fits well
  2. Check the earmould tubing  for cracks
  3. Check for wax in the earmould
  4. Ask your doctor to check your ear for wax
  5. If none of the above works, contact your Audiologist

When the hearing aid is dead:

  1. Check that the battery is in correctly. Check that the + on the battery corresponds to the + on the aid
  2. Change the wax protection if you have any
  3. Check that the aid is on the right setting, not the ‘T’
  4. Check that the earmould output hole is not blocked with wax
  5. Try a fresh battery.
  6. Turn the hearing aid off and on again
  7. If none of the above works, contact your Audiologist

For further information refer to the 'Guide to Hearing Aid Use' Info sheet or contact hearservice for further assistance.

Servicing and Guarantee

The hearservice guarantee is simple...

  • If you are not satisified with your hearing aid/s within the first six weeks from fitting date, hearservice will replace your hearing aid or return it for a refund.
    and
  • If your hearing aid/s is faulty within the first 12 months from fitting date, hearservice will repair your hearing aid free of charge*.
  • If your hearing levels change within the first 12 months from fitting date, hearservice will adjust your hearing aid free of charge*.
  • Loan Aids: if your hearing aids need repair or servicing , we can provide you with one or two loan aids so that you can stay connected*

* Conditions apply

East Melbourne

Level 2
340 Albert St
(Vicdeaf building)
East Melbourne, VIC 3002

Tel03 9473 1133
Fax03 9473 1155
TTY03 9473 1199

Box Hill

Suite 15, Upper Level
17 Market St
Box Hill, VIC 3128

Tel03 9890 2500
Fax03 9897 3400
TTY03 9473 1199


Oakleigh

Level 3
20 Atherton Rd
Oakleigh, VIC 3166

Tel03 9567 0400
Fax03 9567 0411
TTY03 9473 1199


Other Locations

Frankston
Geelong
Greensborough
Lilydale
Preston
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