Five Star Quality Rating

EARtrak Quality Certification: 5 star rating


We are very proud to announce that we have again earned a 5 star quality certification from EARtrak for 2016-2017 financial year. 

EARtrak is an independent data consultant company uses a satisfaction survey to measure the outcome of hearing aids.

The survey also measures clinical performance to give us a good understanding about which of our services our clients enjoy and respond to, and other areas of service that could use some improvement.  

If you've had a hearing aid fitted at one of our clinics, we will send you a survey to give you the opportunity to reflect on your experience with us and provide us with some (confidential) feedback.

You're welcome to complete the survey online here.

EARtrak CEO Tracey Matthies and hearservice General Manager Matthew Grounds




East Melbourne

Level 2
340 Albert St
(Vicdeaf building)
East Melbourne, VIC 3002

Tel03 9473 1133
Fax03 9473 1155
TTY03 9473 1199

Box Hill

Suite 15, Upper Level
17 Market St
Box Hill, VIC 3128

Tel03 9890 2500
Fax03 9897 3400
TTY03 9473 1199


Level 3
20 Atherton Rd
Oakleigh, VIC 3166

Tel03 9567 0400
Fax03 9567 0411
TTY03 9473 1199

Other Locations

Home Visits